In distributed environments, where there are many potential points of failure, having full visibility into each part of your stack is crucial to quickly identifying the source of an issue. For example, anyone can add widgets from dashboards within Datadog that show relevant metrics. Team members can contribute links or text to the timeline to provide commentary, context, and other helpful information. Selecting an incident brings you to a timeline containing a chronological list of updates to the issue for instance, updated tags like a change in the incident’s status from stable to resolved, or tasks that have been added. You can filter and sort incidents by key metadata such as team, severity, status, and other information you tagged. The Datadog Incidents UI provides a central view of all incidents, including both active and resolved. From there you can assign an incident commander and send notifications to necessary responders and stakeholders directly in Slack channels or through other services like PagerDuty or OpsGenie. You can also declare an incident inside of Datadog from any dashboard graph using the cross-platform Clipboard, or by going to the Incidents UI. The Datadog mobile app makes on-call life easier by providing easy access to all your Datadog dashboards and monitors, so that once you receive a page you can investigate the offending alert from anywhere. The first steps of any incident management workflow are triaging an issue and, if you determine that it needs a full response, notifying the right people. By leveraging the centralized Incidents UI and the ability to declare an incident from different places across the app, along with enhanced features including the Datadog mobile app, the Datadog Slack App, collaborative Notebooks, and the cross-platform Clipboard, Datadog allows you to seamlessly move from triaging possible issues, to investigating the root cause, to resolving and documenting the problem.
With Datadog Incident Management, your teams can easily create and track incidents within Datadog and collaborate while troubleshooting, reducing mean time to resolution (MTTR).
#Slack outage post mortem manual
Often, piecing together all of the relevant information to create these post-incident documents is a manual and time consuming process. And, even after the matter’s been resolved, documentation and analysis of an outage is vital to preventing similar issues in the future. An effective incident management workflow depends on accessible, integrated tools as well as clear, direct channels of communication. When your team experiences an outage, the tools you use to respond can make all the difference in how quickly you resolve the problem and avoid it in the future.
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